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SERVICES WE OFFER

FLORIAN® Training

3AM can provide a virtual or in-person training experience tailored to any sized department or group.

FLORIAN® Integration

We offer different integration package offerings to bring your entire team up to speed.

FLORIAN® Deployment

We can provide turnkey deployment services, or we can consult with you to establish best practices.

Customer Support

Access a portal providing multi-channel support and helpful tutorials or submit a ticket for help.

WE’VE GOT YOUR BACK

At 3AM, we believe in taking care of one another.
Safety and support are at the core of everything we do and when you put your trust in us, we take that seriously. We are committed to being there to support you, as and when you need us, for as long as you need us.

Need help setting up your devices? We’ve got you. Need on-site tech support for an event? We’ll be there. Need to troubleshoot an issue? Just give us a call.

In an increasingly automated world, there will always be a real person at 3AM ready to help.

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SERVICE THAT FITS YOUR TEAM

We know every department operates differently. That’s why we tailor our onboarding, training, and ongoing support to your specific needs. Whether it’s a quick-start session, hands-on workshops, or live walk-throughs. Our goal is to make sure every user, from the incident commander to the newest recruit, feels confident using FLORIAN from day one.

“… Honestly, I just appreciate the FLORIAN team working with us. It’s departments like ours which are small, rural, stretched thin that need reliable tools. You listened and adapted the platform to meet real-world needs, and that makes a huge difference.”

Chief James Stoltenberg, Tonto Basin Fire Department, Arizona.

“…the most disruptive and overall advancing technology the fire service has ever seen.”

Ret. Chief Bobby Halton

Fmr. Editor-In-Chief of Fire Engineering Magazine

“The most important thing FLORIAN provides is proper safety, prevention and preparation. Preventing a terrible situation like a mayday is key.”

Battalion Chief Danny Sheridan

FDNY

“…One of the things that really excited me, was the fact that we have this capability of tracking our personnel differently and more effectively than we ever have in the past.”

Ret. Chief, Ray Gayk

Ontario Fire Department

“FLORIAN is a viable field technology that will save firefighters’ lives.”

Fire Chief, Dan Munsey

San Bernardino County Fire Protection District

“The FLORIAN app helped the Arlington County Fire Department, manage resources and communications during the 4th of July celebrations. As the event coordinator, I found it incredibly helpful and see great potential for improving our incident responses.”

Captain Cheryl Long

Arlington County Fire Department

Questions?

Contact sales or call us at (716) 249-4711.

Do I need my own IT department to stand-up FLORIAN?

No, our team will be available to support you every step of the way. From integration to on-going troubleshooting support and beyond.

Does 3AM Innovations offer special pricing for nonprofit organizations?

3AM is a member of many purchasing vehicles (Sourcewell, GSA, SAVVIK, etc.) and we can help provide your team with documentation to skip the RFP process and provide you with a discounted rate through these vehicles.

Do I have ask for a demo of FLORIAN or is there another way to experience the app?

Our team can provide you with a virtual demo of FLORIAN and meet with you for free. If you would like to use FLORIAN at your next training event to test it out, there may be a fee associated with that.

Can I change my licenses from Essentials to Advanced?

We bill annually. If you work with our team, we can upgrade or downgrade your plan at the end of your annual billing cycle.

What happens when my trial of the FLORIAN Deployable Kit ends?

When your weeklong trial of the FLORIAN Kit ends, you can either choose to return the kit to 3AM using the provided return label or extend your trial for another week with payment.

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